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Customer orientation skills

The test concerns the psychological skills of developing and sustaining productive customer relations.
Questions to answer: 10
Time to test: 5 min
Test price: 4.25 EUR
  • Customer orientation
    The scale is used to determine the extent to which the people tested are focused on building positive relationships with customers and on building belief-strengthening kindness towards customers; the extent to which they reveal personal commitment to clients’ problems; whether they know customer service standards, and the extent to which they care for its quality; if they can create an atmosphere of professionalism. The scale is also used to determine the extent to which the people tested can create a friendly atmosphere conducive to good communication; how they deal with difficult customers, and the extent to which they control their emotional reactions; if they use the principles of assertiveness; the extent to which they can build a good agreement with the clients.